REFUND & RETURNS POLICY
DADEA CARE LTD
Company Number: 15242332
Registered Address: 11 Houghton Road, St Ives, Cambridgeshire, PE27 6RG, United Kingdom
Email: dadeacare@proton.me
Effective Date: 01 January 2025
1. Overview
At DADEA CARE LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return and refund in accordance with this policy and applicable consumer protection laws.
This policy applies to customers located in the United Kingdom and the European Union.
2. Your Right to Cancel
Under applicable consumer protection laws, customers have the right to cancel their order within 14 calendar days of receiving their goods without providing a reason.
To exercise your right to cancel, you must notify us by email at:
before the 14-day cancellation period expires.
3. Return Period
After notifying us of your decision to cancel, you must return the goods within 14 days.
Returned items must be:
- Unused and in resalable condition
- Complete with all accessories and packaging
- Free from damage caused by misuse
- Returned in the original packaging where reasonably possible
We reserve the right to make deductions from refunds if the value of the goods has been reduced due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.
4. How to Start a Return
To initiate a return, please contact us at:
Please include:
- Full name
- Order number
- Product(s) being returned
- Reason for return (optional)
We will provide return instructions.
5. Return Shipping Costs
Change of Mind Returns
Customers are responsible for return shipping costs unless otherwise required by law.
We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Faulty, Damaged, or Incorrect Items
If you receive:
- A defective product
- A damaged product
- An incorrect item
please contact us within 48 hours of delivery.
Where the issue is confirmed, we will provide a replacement, refund, or reimbursement of reasonable return shipping costs.
6. Refunds
Once returned goods are received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method.
Refunds typically include:
- The cost of the returned item(s)
- Standard outbound delivery charges where required by law
Refunds are generally processed within 14 days after:
- Receiving the returned goods, or
- Receiving proof that the goods have been returned
whichever occurs first.
7. Faulty or Defective Products
If a product is faulty, defective, or not as described, you may be entitled to remedies under applicable consumer protection laws.
Depending on the circumstances, these remedies may include:
- Repair
- Replacement
- Full refund
- Partial refund
Please contact us as soon as possible if you believe a product is faulty.
8. Non-Returnable Items
For hygiene, health, and safety reasons, we cannot accept returns of the following items once opened or used:
- Personal care products
- Massage tools showing signs of use
- Products with damaged hygiene seals
- Any item that cannot be resold for health protection reasons
This restriction does not affect your statutory rights regarding faulty goods.
9. Damaged Deliveries
If your order arrives visibly damaged:
- Take photographs of the packaging and product.
- Contact us within 48 hours of delivery.
- Include your order number and photographs.
We will investigate and arrange an appropriate resolution.
10. Lost Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.
11. Exchanges
We currently do not offer direct product exchanges.
If you would like a different product, please return the original item (if eligible) and place a new order.
12. Consumer Rights
Nothing in this policy excludes or limits any rights you may have under applicable consumer protection laws in the United Kingdom or European Union.
Your statutory rights remain unaffected.
13. Contact Us
For returns, refunds, or product issues, please contact:
DADEA CARE LTD
Email: dadeacare@proton.me
Registered Address:
11 Houghton Road
St Ives
Cambridgeshire
PE27 6RG
United Kingdom
Company Number: 15242332